#Add users to fortinet support portal update#
#Add users to fortinet support portal password#

Users can disable 2FA for their account even when it is enabled at the account level. This is because one account has 2FA enabled while the other does not. Legacy sub-users that use the same email address for multiple accounts may notice they can log into one account with an email address but are forced to log in with 2FA for another account. When Two-Factor Authentication (2FA) is enabled at the account level, all users including legacy sub-users, are forced to set up 2FA to log into the portal. Why am I being forced to use two-factor authorization to log into a portal? The IAM portal is not available in the Services menu when you log in with a Partner account.

Can I access the IAM portal with my Partner account? On the Login screen, select Login as IAM User and enter the Account ID (or Alias), IAM Username and password.

How do IAM Users log in to the FortiCloud account? Once an IAM User is added to a IAM User Group, only Group permissions apply. Can I can change an IAM User's individual permissions in an IAM User Group? An admin (Master user or IAM User with Admin/Read-Write permissions) can change the permissions from IAM Portal after creating the IAM User.

#Add users to fortinet support portal update#

Can admins update or edit an IAM User's permissions to portals or assets? How do I reset an IAM user's password?ДЄdmins (Master user or IAM User with Admin/Read-Write permissions) can always generate new temporary passwords from the IAM User profile in IAM portal.

#Add users to fortinet support portal password#

After that, the IAM User can reset the password at any time using the Security Credentials menu from the top menu bar. Do I have to provide new IAM users with the generated password file?ДЄdmins should provide the initial system generated password to the IAM User. After the IAM User is logged in, they can set a new password of their choice. When creating an IAM User, the system generates a temporary password the IAM User can log in with. Yes, admins can update the alias from the My Account menu in the top menu bar. IAM Users can use an Account ID or Account Alias if set. Is an Alias required?ДЄdding an account alias is optional. An account alias can be used by IAM Users when they log in to a portal. Instead of remembering the Account ID, the account admin can set an alias (a unique string) to easily identify the account. What is the Alias for IAM users?Д®ach account is identified with a unique Account ID. The IAM permission model enhances the access control with fine grained permissions for various cloud products and services. Legacy sub accounts have limited permission controls. What limitations do legacy sub accounts have? The timeline for deprecation will be communicated later. While both models co-exist currently, the legacy user management model is expected to be deprecated in the near future. Will you stop supporting sub accounts, and if so, when? The IAM portal includes a sub user migration wizard for easy migration. Yes, however we strongly recommend migrating your users to the IAM portal to take advantage of the security features. Can I still create traditional sub accounts? Granular permissions provide additional security and strong access control for account admins. IAM provides in-depth access and permission control for services. For example, an IAM User can be created by an admin with access to specific services with a designated role such as admin or read only. IAM introduces granular access control for various cloud services and improved common user management for all services. Why are you changing user management?ДЇortiCloud supports many cloud services all accessible with a unified FortiCloud account. Refer to the product portal admin guides for more information about IAM User support and permissions. Most FortiCloud portals include IAM User support. Which FortiCloud portals support IAM users? IAM Users with Admin/Read-Write permissions to the IAM portal can also create IAM Users. Do I need to be a Master user to create IAM users?

IAM Users have access to the portal based on the permissions set by the Master user (e.g. To update portal and service permissions:ДЇAQ Can anyone access the IAM portal or does it require special permissions?ДЄny Account Owner (the person who created the account, also known as the Master user) can access the IAM portal. Assigning portal and service permissions to a group